商务英语接待来访口语

时间：2024-11-11 21:10:36 赛赛学人智库我要投稿

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商务英语接待来访口语

　　做外贸，难免需要接触到一些外国客户，无论是前期的电话沟通交流，还是后期面对面的接待工作，都需要我们提前做好功课。以下是小编整理的商务英语接待来访口语，欢迎阅读。

商务英语接待来访口语

　　商务英语接待来访口语

　　接待来访

　　receiving clients

　　1.商务建议

　　热情周到地接待来访客户，会给初次会面的客户留下良好的第一印象，从而顺利开启双方合作的大门。通常，接待人员会遇到两种客户：预约到访的客户(clients with an appointment)和无约造访的客户(clients without an appointment)。 may i help you?(我可以为你效劳吗?)通常是招呼客户的第一句话，进而以do you have an appointment?(您预约了吗?)来确认进一步的接触。

　　2.商务英语情景对话

　　(1)receiving clients with an appointment

　　接待预约客户

　　a:good morning, sir. welcome to our company. may i help you?

　　早上好，先生，欢迎光临我们公司。我可以为您效劳吗?

　　b:good morning.i would like to see mr.stone?

　　早上好，我想见史东先生。

　　a:have you made an appointment?

　　您提前和他约好了吗?

　　b:yes, ive got an appointment with him at 9:30.

　　是的，我和他约好九点半见面。

　　a:can i have your name, please?

　　能告诉我您的姓名吗?

　　b:tom baker,the sales manager from american sunshine company.

　　汤姆·贝克，美田阳光公司销售部经理。sales manager销售部经理

　　a:let me see, yes, mr.baker,we have been expecting you.please have a seat!i will call him at once

　　让我查查，是的，贝克先生，我们一直在恭候您的光临。请坐，我马上给他打电话。

　　b:thank you!

　　谢谢!

　　a:mr.stone should be with you shortly. in the mean time,would you please sign the visitors book?

　　史东先生马上就会过来见您。现在，请在来客簿上签字好吗?

　　b:ok.

　　好的。

　　a:please come with me,i will show you to the conference office.

　　谢谢，请跟我走这边，我带您去会议窒。conference office 会议室

　　(2)clients without an appointment

　　无约造访的客户

　　a:good morning，how cani help you?

　　早上好!我可以为您效劳吗?

　　b:hello,im rich miller from nw company.here is my business card.id like to see mr.white.

　　你好!我是nw公司的瑞奇·米勒，这是我的名片。我想见怀特先生。business card 名片

　　do you have an appointment,mr.miller?

　　您预约了吗?

　　a:im afraid not.but i have got something urgent to discuss with him.

　　恐怕没有，但我有要事和他商谈。 urgent v.紧急的

　　b:can i ask what you wish to see him about?

　　请问您找他有什么事?

　　a:well,ive found a small problem in the contract he asked me to examine yesterday.

　　哦，我发现他昨天要我审阅的合同有点问题。

　　b:i see.please bave a seat,while i see if he is available now.

　　我明白了,请坐，让我看看他现在是否方便。available a.有空会面的

　　a:thank you.

　　谢谢。

　　b:mr.miller,i am really sorry,mr.white is making a long-distance call.he will be free 10 minutes later.would you mind waiting a moment?

　　米勒先生，很抱歉，怀特先生正在打长途电话，十分钟之后有空，您等一下好吗?long-distance call 长途电话

　　a:not at all.

　　好的。

　　b:would you like some coffee or tea?

　　给您来点咖啡或者茶怎么样?

　　a:coffee would be fine.thank you.

　　咖啡吧，谢谢你。

　　3.商务英语核心句型

　　wbat can i do for you today?/ how cani help you?

　　今天有什么需要我帮忙的?

　　may i help you?

　　我可以为您效劳吗?

　　i have an appointment with mr.wang,the director of marketing department at 10.

　　我和市场部主管王先生约定十点钟见面。

　　i am here to see ms.smith.

　　我来这里见史密斯夫人。

　　mr. green is expecting you in his office.

　　格林先生在办公室恭候您。

　　please have a seat,he will be here very soon.

　　请坐，他马上来见您。

　　could you wait here for a while?

　　您能在这儿稍等片刻吗?

　　4.商务英语情景词汇

　　chairman, president 董事长，总裁

　　deputy general manager 副总经理

　　chief executive office总裁首席执厅官

　　head of the office 办公室主任

　　general manager 总经理

　　business leader/headman 组长

　　board president 董事长

　　financial executive 财务主管

　　director general总监

　　sales representative 销售代表

　　vice-president 副总裁

　　商务英语情景口语：接待客户

　　A: How can I help you?

　　B: Yes, I am James MasonfromAnderson and Associates. I would like to see Mr. Smith.

　　A: Do you have an appointment?

　　B: Yes , he knows Im coming . Our meeting is set for 2 oclock.

　　A: I wonder if Mr. Smith forgot your meeting . I am afraid he left this office this morning and is not expected back until after 4 pm . Let me find out if he made arrangements for someone else to meet with you in his place. Will you please have a seat?

　　B: Sure.

　　A: Yes, Mr. Mason, I just checked with our office manager, Ms. Terry, she said Mr. Smith briefed her on your project. She is just finishing up a meeting now. She could be with your shortly. Would you like me to show you around while you are waiting?

　　B: That would be very nice. Thank you.

　　A: Right this way, Mr. Mason. We can start with our front office. When Ms. Terry is ready, you may take the elevator at the front to the 6th floor. There is a conference room already prepared.

　　A: 有什么需要帮忙的吗？

　　B: 是的。我是Anderson and Associates 公司的詹姆士.梅森。我想见史密斯先生。

　　A: 你预约了吗？

　　B: 预约了，他知道我要来。我们定在2点见面。

　　A: 我猜史密斯先生忘记了与你见面的事。恐怕他今天早晨就离开办公室了，估计下午4点以后才能回来。我来查一下他是否安排了其他人代替他跟您见面。请坐下，好吗？

　　B: 好的。

　　A: 是这样，梅森先生。我刚刚跟我们的办公室主任特里小姐核实过，她说史密斯先生跟她简单交代过您的事情。现在她刚开完一个会，马上就会过来。您要我带您一边等一边转转吗？

　　B: 那样就太好了。谢谢你。

　　A: 梅森先生，这边走。我们先参观一下行政管理部门。等特里小姐准备好以后，您就在前厅乘电梯去6层。那儿已经安排好了会议室。

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